The Padel Academy
Last updated: 22 August 2026
Need help? We're here for you. Whether it's a booking that won't go through, credits that haven't appeared, or a question about your account — get in touch and a real person at the academy will answer.
The best option for account questions. Please write from the address on your account, or include your name and the phone number you registered with, so we can find you quickly.
Fastest for anything time-sensitive — a session starting soon, or a payment you need confirmed. You can also call the same number.
Open the Book tab in the app to browse the schedule, then tap the session you want and confirm. Booking uses one of your credits — you'll see how many you have before you confirm.
Choose a credit package in the app and pay the academy by InstaPay or cash, then submit a request telling us how you paid (with a screenshot, for InstaPay). Once the academy confirms your payment, your credits are added to your wallet and you'll get a notification.
Credits are valid for 40 days from the date they're added to your wallet. Your wallet shows the expiry date for each batch of credits, so you always know what's running out first.
Go to the Sessions tab, open the booking, and tap cancel. Cancel at least 5 hours before the session starts and your credit goes back to your wallet. Cancel later than that and the credit is used, since the court and coach are already committed.
You can delete your account and its data at any time from Profile → Delete account in the app. See our Account Deletion page for the full steps and exactly what happens to your data — including what to do if you can't sign in.
If your question isn't here, just email or WhatsApp us using the details above. There's no ticket system to navigate — you're messaging the academy directly.